Privacy Policy

Last updated: February 28, 2026

GoStayo ("we", "our", "us") operates the GoStayo platform (gostayo.com) and related services. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We collect the following types of information:

Account Information: Name, email address, WhatsApp phone number, and property details you provide during sign-up or waitlist registration.
Property Data: Property names, addresses, house rules, check-in/checkout instructions, and WiFi credentials you enter into the platform.
Booking Data: Guest names, booking dates, and reservation details synced from your Airbnb calendar (iCal).
Communication Data: Messages exchanged between guests, cleaners, and the AI assistant via WhatsApp, stored to provide context-aware responses.
Usage Data: How you interact with the dashboard, including pages visited, features used, and timestamps.

2. How We Use Your Information

We use your information to:

Provide and operate the GoStayo platform, including automated guest communication and cleaning coordination.
Send scheduled messages (check-in instructions, checkout reminders, etc.) on your behalf via WhatsApp.
Generate daily briefings, occupancy analytics, and revenue reports for your dashboard.
Track and manage guest-reported issues for your properties.
Improve our AI responses and service quality.
Communicate with you about your account, product updates, and support.

3. WhatsApp Data

GoStayo integrates with WhatsApp to communicate with your guests and cleaners on your behalf. We store message content to maintain conversation context and provide accurate responses. We do not share WhatsApp conversations with third parties. Messages are processed by AI to generate appropriate replies based on your house rules and booking data.

4. Data Sharing

We do not sell your personal information. We may share data with:

AI Providers: Message content is sent to AI language model providers (e.g., OpenAI, Anthropic) to generate guest replies. This data is processed according to their respective privacy policies and is not used to train their models.
Service Providers: We may use third-party services for hosting, analytics, and email delivery that process data on our behalf.
Legal Requirements: We may disclose data if required by law, legal process, or government request.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (HTTPS) and secure database storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking and communication data is retained for up to 12 months after checkout. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

Access and download your personal data.
Correct inaccurate information in your account.
Request deletion of your data.
Withdraw consent for data processing.
Object to certain uses of your data.

8. Cookies

Our platform uses essential cookies to maintain your session and authentication. We do not use third-party tracking cookies on the landing page. The dashboard may use functional cookies to remember your preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or WhatsApp. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: hello@gostayo.com